General Terms and Conditions CSC BV NL
Article 1 - Definitions
In these general terms and conditions the following terms shall have the following meanings:
1. CSC: the private limited liability company CSC BV, also trading as Super Shuttle Schipholservice;
2. Customer: a natural person or legal entity who instructs CSC to provide services;
3. Agreement: the agreement under which a customer instructs CSC to provide taxi rides and CSC accepts this assignment;
4. Cancellation of taxi ride: termination of the agreement by CSC;
5. Rate: costs charged by CSC for the services provided. These always include sales tax and other government levies, unless expressly stated otherwise.
6. Complaint: any negative feedback from the customer about the execution of an assignment, compliance with an agreement or the services provided by CSC;
7. Dispute: the continuing disagreement between the customer and CSC regarding a previously submitted complaint;
8. Car: passenger car with at least four wheels, as further defined by ministerial regulation, equipped for the transport of a maximum of eight persons, not including the driver;
9. Taxi ride: the taxi ride agreed between CSC and Customer, for which a rate has been agreed (in advance).
10. Hand luggage: a handbag or backpack other than a trolley;
11. Hold luggage: a trolley, suitcase or similar piece of luggage with a minimum dimension of 55 x 25 x 25 centimetres and a maximum cumulative dimension (L + W + H) of 158, or a maximum dimension in accordance with IATA format.
Article 2 - Applicability
1. These general terms and conditions apply to all legal relationships between CSC and the customer, unless the parties have expressly and in writing deviated from them. Unless otherwise provided below, all such legal relationships will hereinafter be referred to as 'agreements'.
2. Any general terms and conditions of the customer are not applicable and do not bind CSC.
3. Deviation from these terms and conditions is only permitted if expressly and in writing agreed upon. The terms and conditions from which no express and written deviation has been made will remain fully valid.
4. If CSC cannot rely on any provision of these general terms and conditions or part thereof or if it is invalid or void, the other provisions or the remainder will remain in full force. The parties agree to replace the invalid or void (part) provision with a (part) provision that corresponds as closely as possible to the invalid or void provision in terms of content and scope. The same applies to provisions that CSC cannot rely on for other reasons.
Article 3 – Amendments to general terms and conditions
1. CSC is authorised to make amendments to these general terms and conditions. These amendments will enter into force at the announced effective date.
2. The amended general terms and conditions will be published on the CSC website and, to the extent reasonably possible, sent to the customer in good time. If no effective date has been set, the amendments will enter into force for the other party as soon as notification of the amendments has taken place.
Article 4 – Establishment of an assignment agreement
1. A taxi ride must be requested via the CSC website at least 168 hours before the desired pick-up time.
2. If the desired pick-up time is less than 24 hours, the taxi ride can only be requested by telephone.
3. The customer is obliged to provide CSC with correct and complete information about the number of persons to be transported, the type and quantity of (different) luggage, or (domestic) animals to be transported.
4. The taxi ride is only final, or at least the agreement is only concluded, when confirmation of the taxi ride has been received by CSC by e-mail or otherwise.
Article 5 - Amendment of the agreement
1. After sending the written confirmation, changes to the agreement must be communicated to CSC by the customer in a timely manner and preferably in writing. If changes are communicated verbally (for example by telephone), the risk of the changes lies with the customer, unless the changes are subsequently confirmed in writing by CSC.
2. Additional costs resulting from changes to the agreement, of whatever nature, will be charged to the customer by CSC. These costs can be communicated to the customer both verbally and in writing.
3. In the case of a taxi ride with final destination Schiphol, CSC reserves the right to start the taxi ride at least 20 minutes earlier or later than the agreed pick-up time.
4. CSC has the right to change the agreement to a combined taxi ride in the event of force majeure, which in any case but not exclusively applies to undercapacity, overbookings, last-minute schedule changes, delays and/or calamities. In that case, the customer cannot claim a refund or a rate change.
Article 6 – Execution of the taxi ride
1. The mutual obligations arising from the agreement apply from the written confirmation by CSC to the customer.
2. Unless expressly agreed otherwise between the parties, CSC shall determine which driver shall execute the agreement. CSC shall have the right to have the agreement executed by third parties.
3. The agreement constitutes an obligation of means for CSC and not an obligation of results. An agreement shall be executed by or on behalf of CSC to the best of its ability and with the care that may be expected of CSC. CSC accepts no liability whatsoever for the failure to achieve the objective intended by the customer.
4. It is expressly prohibited to take photographs, films or sound recordings of and in the car or the driver, unless the customer has obtained express prior permission from CSC.
Article 7 – Execution of Taxi ride from Schiphol and No Show
1. The customer must be reachable by telephone for CSC immediately after landing.
2. For a taxi ride from Schiphol, the customer must take into account an average waiting time of 45 minutes after landing and/or baggage handling.
3. A no-show occurs if the customer does not appear at the location agreed with CSC on time (within 120 minutes) after landing or if a change of flight number, flight date or cancellation of the flight has not been communicated on time or if CSC has not been able to reach the customer by telephone.
4. A no-show also occurs if the driver on duty or CSC finds that the customer has left Schiphol without the consent of the driver or CSC.
5. In the event of a no-show, the agreement is deemed to have been executed and the customer owes the fare to CSC. Refund is excluded if the customer has paid the fare in advance.
Article 8 - Cancellation of taxi ride
1. If at any time it appears that the customer has provided incomplete and/or incorrect information when concluding the agreement or afterwards, CSC has the right to cancel the taxi ride (on the spot). This applies, for example but not exclusively, if the customer has more or a different type of luggage when picking up the vehicle than was previously stated.
2. The taxi ride can be immediately stopped and therefore cancelled if the customer causes such a nuisance that CSC cannot be expected to (continue) carrying out the taxi ride. In that case, the customer must get out at the first request.
3. If cases as referred to in paragraphs 1 and 2 occur, CSC is entitled to charge the customer 50% of the fare.
4. After CSC has cancelled the taxi ride, the rates applicable at that time apply to each new agreement.
5. If the taxi ride cannot be carried out due to undercapacity or overbooking at CSC or cancellation or delay of the flight by the airline, CSC has the right to cancel the taxi ride.
6. CSC also has the right to cancel the taxi ride during the annual 'black out' period between 31 December and 1 January.
Article 9 - Rates and payment
1. The applicable rates can be requested from CSC at any time.
2. CSC has the right to change the rate (interim) without prior notice and after the agreement has been concluded.
3. The rate is paid in cash to the driver, unless the parties have agreed otherwise.
4. In the case of a return taxi ride, the full rate must be paid on the outward journey. Refund thereof is excluded, even if no taxi ride takes place on the return journey. An appeal to undue payment is excluded.
5. For a single journey from Schiphol, the fare must be paid in advance, unless the parties have agreed otherwise.
Article 10 - Cancellation by the customer
1. Cancellation of the taxi ride by the customer must be made in writing and no later than 48 hours before the confirmed pick-up time.
2. If the taxi ride is cancelled by the customer up to 24 hours before the confirmed pick-up time,
CSC will charge an administration fee of €10.00. If the taxi ride is cancelled within 24 hours before the confirmed pick-up time, CSC has the right to charge the full fare.
Article 11 - Luggage
1. A taxi ride includes 1 piece of hand luggage and 1 piece of hold luggage per person as standard.
2. Additional or different luggage must be reported to CSC at least 48 hours before the pick-up time. CSC may charge additional costs for this.
3. If additional or different baggage is reported later than at least 48 hours before the pick-up time and no suitable car is available, CSC has the right to cancel the taxi ride. CSC excludes liability for any damage resulting from this.
Article 12 - Transport of children
1. CSC does not use child seats and booster seats. Child seats and booster seats are not legally required during a taxi ride.
2. CSC does not take child seats and booster seats into custody for the customer.
3. From the age of 3, the use of a (lap) belt is mandatory.
Article 13 - Transport of (domestic) animals/
1. It is only permitted to take (domestic) animals in the car after prior written permission from CSC.
2. The (domestic) animal must be transported in a specially designated crate, basket or bag.
Article 14 - Liability
1. External factors can always influence the planning. CSC excludes liability for any cause that causes the taxi ride to be cancelled or the customer to miss a flight or connection.
2. CSC excludes liability for damage of any nature whatsoever that arises because incorrect and/or incomplete information provided by the customer has been used, unless this incorrectness or incompleteness should have been known to CSC.
3. CSC excludes liability for any shortcomings in services performed by third parties.
4. Furthermore, any liability of CSC for damage resulting from or related to an attributable shortcoming or unlawful act, or that is based on any other legal basis, is limited to the amount paid or to be paid by CSC's insurer in this regard, reduced by the deductible to be paid by CSC under that insurance, unless there is intent or gross negligence.
5. Limitations of liability in favour of CSC also apply in favour of non-subordinate representatives, assistants of CSC and third parties engaged by CSC to perform the agreement.
6. All claims of the customer expire six months after the moment at which the customer became aware or could reasonably have been aware of the existence of these rights of claim or other rights or powers.
7. If the liability insurer does not pay out for whatever reason, any liability is limited to the rate paid by the customer with a maximum of € 250.00.
Article 15 - Complaints and disputes
1. The customer must describe his complaint fully and clearly and submit it to CSC within one month after the moment at which he became aware or could reasonably have become aware of the act or omission that led to the complaint.
2. CSC will then consult with the customer to see if a solution is possible. The customer will receive a message from CSC about a solution within 4 weeks of receipt of the complaint. If the complaint has not been resolved or has not been resolved satisfactorily within the set period, the customer can turn to the competent court.
3. The customer can submit his complaint to the competent court no later than three months after CSC's response. After that, this option will lapse.
Article 16 - Applicable law and choice of forum
1. All agreements are exclusively governed by Dutch law
2. The absolutely competent court in the district of CSC is authorized to hear disputes arising from the agreement concluded with the customer.
Uithoorn, Netherlands November 15, 2022
Article 1 - Definitions
In these general terms and conditions the following terms shall have the following meanings:
1. CSC: the private limited liability company CSC BV, also trading as Super Shuttle Schipholservice;
2. Customer: a natural person or legal entity who instructs CSC to provide services;
3. Agreement: the agreement under which a customer instructs CSC to provide taxi rides and CSC accepts this assignment;
4. Cancellation of taxi ride: termination of the agreement by CSC;
5. Rate: costs charged by CSC for the services provided. These always include sales tax and other government levies, unless expressly stated otherwise.
6. Complaint: any negative feedback from the customer about the execution of an assignment, compliance with an agreement or the services provided by CSC;
7. Dispute: the continuing disagreement between the customer and CSC regarding a previously submitted complaint;
8. Car: passenger car with at least four wheels, as further defined by ministerial regulation, equipped for the transport of a maximum of eight persons, not including the driver;
9. Taxi ride: the taxi ride agreed between CSC and Customer, for which a rate has been agreed (in advance).
10. Hand luggage: a handbag or backpack other than a trolley;
11. Hold luggage: a trolley, suitcase or similar piece of luggage with a minimum dimension of 55 x 25 x 25 centimetres and a maximum cumulative dimension (L + W + H) of 158, or a maximum dimension in accordance with IATA format.
Article 2 - Applicability
1. These general terms and conditions apply to all legal relationships between CSC and the customer, unless the parties have expressly and in writing deviated from them. Unless otherwise provided below, all such legal relationships will hereinafter be referred to as 'agreements'.
2. Any general terms and conditions of the customer are not applicable and do not bind CSC.
3. Deviation from these terms and conditions is only permitted if expressly and in writing agreed upon. The terms and conditions from which no express and written deviation has been made will remain fully valid.
4. If CSC cannot rely on any provision of these general terms and conditions or part thereof or if it is invalid or void, the other provisions or the remainder will remain in full force. The parties agree to replace the invalid or void (part) provision with a (part) provision that corresponds as closely as possible to the invalid or void provision in terms of content and scope. The same applies to provisions that CSC cannot rely on for other reasons.
Article 3 – Amendments to general terms and conditions
1. CSC is authorised to make amendments to these general terms and conditions. These amendments will enter into force at the announced effective date.
2. The amended general terms and conditions will be published on the CSC website and, to the extent reasonably possible, sent to the customer in good time. If no effective date has been set, the amendments will enter into force for the other party as soon as notification of the amendments has taken place.
Article 4 – Establishment of an assignment agreement
1. A taxi ride must be requested via the CSC website at least 168 hours before the desired pick-up time.
2. If the desired pick-up time is less than 24 hours, the taxi ride can only be requested by telephone.
3. The customer is obliged to provide CSC with correct and complete information about the number of persons to be transported, the type and quantity of (different) luggage, or (domestic) animals to be transported.
4. The taxi ride is only final, or at least the agreement is only concluded, when confirmation of the taxi ride has been received by CSC by e-mail or otherwise.
Article 5 - Amendment of the agreement
1. After sending the written confirmation, changes to the agreement must be communicated to CSC by the customer in a timely manner and preferably in writing. If changes are communicated verbally (for example by telephone), the risk of the changes lies with the customer, unless the changes are subsequently confirmed in writing by CSC.
2. Additional costs resulting from changes to the agreement, of whatever nature, will be charged to the customer by CSC. These costs can be communicated to the customer both verbally and in writing.
3. In the case of a taxi ride with final destination Schiphol, CSC reserves the right to start the taxi ride at least 20 minutes earlier or later than the agreed pick-up time.
4. CSC has the right to change the agreement to a combined taxi ride in the event of force majeure, which in any case but not exclusively applies to undercapacity, overbookings, last-minute schedule changes, delays and/or calamities. In that case, the customer cannot claim a refund or a rate change.
Article 6 – Execution of the taxi ride
1. The mutual obligations arising from the agreement apply from the written confirmation by CSC to the customer.
2. Unless expressly agreed otherwise between the parties, CSC shall determine which driver shall execute the agreement. CSC shall have the right to have the agreement executed by third parties.
3. The agreement constitutes an obligation of means for CSC and not an obligation of results. An agreement shall be executed by or on behalf of CSC to the best of its ability and with the care that may be expected of CSC. CSC accepts no liability whatsoever for the failure to achieve the objective intended by the customer.
4. It is expressly prohibited to take photographs, films or sound recordings of and in the car or the driver, unless the customer has obtained express prior permission from CSC.
Article 7 – Execution of Taxi ride from Schiphol and No Show
1. The customer must be reachable by telephone for CSC immediately after landing.
2. For a taxi ride from Schiphol, the customer must take into account an average waiting time of 45 minutes after landing and/or baggage handling.
3. A no-show occurs if the customer does not appear at the location agreed with CSC on time (within 120 minutes) after landing or if a change of flight number, flight date or cancellation of the flight has not been communicated on time or if CSC has not been able to reach the customer by telephone.
4. A no-show also occurs if the driver on duty or CSC finds that the customer has left Schiphol without the consent of the driver or CSC.
5. In the event of a no-show, the agreement is deemed to have been executed and the customer owes the fare to CSC. Refund is excluded if the customer has paid the fare in advance.
Article 8 - Cancellation of taxi ride
1. If at any time it appears that the customer has provided incomplete and/or incorrect information when concluding the agreement or afterwards, CSC has the right to cancel the taxi ride (on the spot). This applies, for example but not exclusively, if the customer has more or a different type of luggage when picking up the vehicle than was previously stated.
2. The taxi ride can be immediately stopped and therefore cancelled if the customer causes such a nuisance that CSC cannot be expected to (continue) carrying out the taxi ride. In that case, the customer must get out at the first request.
3. If cases as referred to in paragraphs 1 and 2 occur, CSC is entitled to charge the customer 50% of the fare.
4. After CSC has cancelled the taxi ride, the rates applicable at that time apply to each new agreement.
5. If the taxi ride cannot be carried out due to undercapacity or overbooking at CSC or cancellation or delay of the flight by the airline, CSC has the right to cancel the taxi ride.
6. CSC also has the right to cancel the taxi ride during the annual 'black out' period between 31 December and 1 January.
Article 9 - Rates and payment
1. The applicable rates can be requested from CSC at any time.
2. CSC has the right to change the rate (interim) without prior notice and after the agreement has been concluded.
3. The rate is paid in cash to the driver, unless the parties have agreed otherwise.
4. In the case of a return taxi ride, the full rate must be paid on the outward journey. Refund thereof is excluded, even if no taxi ride takes place on the return journey. An appeal to undue payment is excluded.
5. For a single journey from Schiphol, the fare must be paid in advance, unless the parties have agreed otherwise.
Article 10 - Cancellation by the customer
1. Cancellation of the taxi ride by the customer must be made in writing and no later than 48 hours before the confirmed pick-up time.
2. If the taxi ride is cancelled by the customer up to 24 hours before the confirmed pick-up time,
CSC will charge an administration fee of €10.00. If the taxi ride is cancelled within 24 hours before the confirmed pick-up time, CSC has the right to charge the full fare.
Article 11 - Luggage
1. A taxi ride includes 1 piece of hand luggage and 1 piece of hold luggage per person as standard.
2. Additional or different luggage must be reported to CSC at least 48 hours before the pick-up time. CSC may charge additional costs for this.
3. If additional or different baggage is reported later than at least 48 hours before the pick-up time and no suitable car is available, CSC has the right to cancel the taxi ride. CSC excludes liability for any damage resulting from this.
Article 12 - Transport of children
1. CSC does not use child seats and booster seats. Child seats and booster seats are not legally required during a taxi ride.
2. CSC does not take child seats and booster seats into custody for the customer.
3. From the age of 3, the use of a (lap) belt is mandatory.
Article 13 - Transport of (domestic) animals/
1. It is only permitted to take (domestic) animals in the car after prior written permission from CSC.
2. The (domestic) animal must be transported in a specially designated crate, basket or bag.
Article 14 - Liability
1. External factors can always influence the planning. CSC excludes liability for any cause that causes the taxi ride to be cancelled or the customer to miss a flight or connection.
2. CSC excludes liability for damage of any nature whatsoever that arises because incorrect and/or incomplete information provided by the customer has been used, unless this incorrectness or incompleteness should have been known to CSC.
3. CSC excludes liability for any shortcomings in services performed by third parties.
4. Furthermore, any liability of CSC for damage resulting from or related to an attributable shortcoming or unlawful act, or that is based on any other legal basis, is limited to the amount paid or to be paid by CSC's insurer in this regard, reduced by the deductible to be paid by CSC under that insurance, unless there is intent or gross negligence.
5. Limitations of liability in favour of CSC also apply in favour of non-subordinate representatives, assistants of CSC and third parties engaged by CSC to perform the agreement.
6. All claims of the customer expire six months after the moment at which the customer became aware or could reasonably have been aware of the existence of these rights of claim or other rights or powers.
7. If the liability insurer does not pay out for whatever reason, any liability is limited to the rate paid by the customer with a maximum of € 250.00.
Article 15 - Complaints and disputes
1. The customer must describe his complaint fully and clearly and submit it to CSC within one month after the moment at which he became aware or could reasonably have become aware of the act or omission that led to the complaint.
2. CSC will then consult with the customer to see if a solution is possible. The customer will receive a message from CSC about a solution within 4 weeks of receipt of the complaint. If the complaint has not been resolved or has not been resolved satisfactorily within the set period, the customer can turn to the competent court.
3. The customer can submit his complaint to the competent court no later than three months after CSC's response. After that, this option will lapse.
Article 16 - Applicable law and choice of forum
1. All agreements are exclusively governed by Dutch law
2. The absolutely competent court in the district of CSC is authorized to hear disputes arising from the agreement concluded with the customer.
Uithoorn, Netherlands November 15, 2022
